Return, Exchange & Refund Policy

At PRANDAA, we carefully check every order before dispatch. However, if you experience an issue with your purchase, please review the policy below.

Return & Exchange Eligibility

Return or exchange requests must be raised within 24 hours of delivery.

Only prepaid orders are eligible for return or exchange. Cash on Delivery (COD) orders are not eligible for return or exchange.

To be eligible, the product must be:

• Unworn, unused and unwashed

• In its original condition

• With all original tags attached

• In its original packaging

• Accompanied by valid order details or proof of purchase

PRANDAA reserves the right to reject a return if the product does not meet these conditions.

How to Request a Return

Contact PRANDAA within 24 hours of delivery.

Email: prandaa25@gmail.com

You may also call PRANDAA using the contact number available on our website to receive the return address and return instructions.

Please do not send any product back without receiving confirmation from us first.

Return Shipping Charges

The customer is responsible for the cost of return shipping.

Return shipping charges are non-refundable unless the customer receives a damaged, defective, misprinted or incorrect product due to an error from PRANDAA.

We recommend using a reliable courier service with tracking when sending a return.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If your product is damaged, defective, misprinted or different from what you ordered, contact us within 24 hours of delivery with:

• Your order number

• Clear photographs of the product

• Photographs of the packaging, where applicable

• A brief description of the issue

After verification, we may offer a replacement, exchange or refund, depending on the situation.

Non-Returnable Products

The following products are not eligible for return or exchange:

• Personalised products

• Customised or made-to-order products

• Products that have been worn, washed, damaged or altered after delivery

• Products without original tags or packaging

• Cash on Delivery (COD) orders

• Gift cards, if applicable

Exchanges

Eligible prepaid products may be exchanged subject to availability.

If the requested size, colour or product is unavailable, we may offer an alternative or process an eligible refund.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the prepaid order.

Banking or payment-processing times may vary after the refund has been initiated.

Original delivery charges and return shipping charges are non-refundable unless the return results from an error by PRANDAA.

Contact

For return, exchange or refund assistance:

PRANDAA
Email: prandaa25@gmail.com